When will my order arrive?
Orders are processed within 1–2 business days, excluding weekends and holidays. Standard shipping is estimated at 2–3 weeks after processing, not from the purchase date. Delivery times are estimates, not guarantees, and may vary with location, carrier delays, customs, or peak demand.
What should I know about United States shipping?
Standard shipping is the only shipping service currently offered. Shipping costs are calculated at checkout based on your order and delivery address. Remote or rural deliveries may take longer. Please double-check your address before ordering. See our Shipping Policy for details.
Can I order internationally, and who pays duties?
International shipping is conditional on availability. Contact support@upstylellc.com before ordering if you need to confirm shipping to your country. Where international shipping is available, international customers are responsible for customs duties and import taxes.
How do I track my order?
Once your order ships, you will receive a confirmation email with tracking details when available. Allow 24–48 hours for tracking updates to appear. If your package appears delayed or lost, contact support@upstylellc.com.
Can I return or exchange an item?
You have 30 days after receiving your item to request a return. Items must be unworn or unused, with tags, in their original packaging, and accompanied by a receipt or proof of purchase. Email support@upstylellc.com for approval before sending anything back. Accepted returns receive a return shipping label and instructions.
Custom or personalized products, sale items, and gift cards cannot be returned. For an eligible exchange, request a return, then place a separate order for the replacement once your return is accepted. Report damaged, defective, or incorrect items immediately. Approved refunds are issued to the original payment method within 10 business days; banks may take additional time. See the Refund Policy for full details, including the European Union 14-day cooling-off period.
How do I choose my size?
If a size chart is provided for the item, compare your measurements with that chart and check its measurement units before selecting a size. If you cannot find a chart or need help interpreting it, email support@upstylellc.com with the product name before ordering.
Where can I get help?
For shipping, returns, or questions before you buy, email support@upstylellc.com. You can also find our general contact details on the Contact page.