Refund policy

RETURN & REFUND POLICY — UPSTYLE LLC

Returns

You have 30 days after receiving your item to request a return.

To qualify, your item must be unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

To request a return, email support@upstylellc.com.

If your return is accepted, we’ll provide a return shipping label and instructions on where to send your package. Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. Contact support@upstylellc.com immediately if your item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Custom products, such as special orders or personalized items, cannot be returned. Sale items and gift cards are also non-returnable.

If you have questions about whether a specific item qualifies, contact us before purchasing.

Exchanges

The fastest way to exchange an eligible item is to request a return. Once your return is accepted, place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Your item must be unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

Refunds

We’ll notify you after receiving and inspecting your return and let you know whether your refund is approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact support@upstylellc.com.

Contact

For return or refund questions, email support@upstylellc.com.